Right of Withdrawal and Return of Goods
The seller reserves the right to approve the return of goods at their discretion on a case-by-case basis, except when the buyer's location and the delivery of goods take place within one (or more) EU Member States, and the buyer is a private individual (not a company or similar entity) ("EU Member State buyers").
For "EU Member State buyers," the seller acknowledges the buyer's right to withdraw from the purchase without stating a specific reason. In such cases, the buyer is required to notify the seller in writing via registered mail, addressed to:
sTorks - Mgf d.o.o., Letališka cesta 16, SI-1000 Ljubljana, Slovenija,
no later than 15 days after receiving the goods.
The buyer is obligated to cover all return transportation costs, including insurance, with mandatory prepayment. If these conditions are not met, the seller reserves the right to refuse the return. If the returned goods are not received within 30 days after the return notification, the seller reserves the right to decline acceptance of the items.
Returns are not applicable for the following:
- Items requiring installation
- Custom-made items or items ordered explicitly for the buyer
- Damaged items
- Items without original packaging
- Items from which the security seal, label, or plate has been removed
- Items specially ordered for the customer
If the return involves items that require installation, the buyer must also cover all costs related to de-installation, transportation, and warehouse handling.
Warranty
Exact warranty terms, including duration, are stated on the Warranty Card provided with each product or on the invoice. Warranty claims are valid only if all terms on the Warranty Card are fully met and a copy of the invoice is included with the claim.
The buyer may contact the seller to request accurate information if the warranty duration is not specified.
Protection of Personal Data
The seller is committed to permanently safeguarding all customer personal data. This data will be used solely for order fulfillment (e.g., sending materials, offers, or invoices) and other necessary communications.
Under no circumstances will customer personal data be disclosed to unauthorized parties. Customers are responsible for protecting their personal data from unauthorized use.
Communication
The seller reserves the right to communicate with customers remotely unless customers explicitly opt out. Advertising messages will meet the following criteria:
- Clearly marked as advertisements
- The sender is clearly identified
- Campaigns, promotions, and marketing techniques are clearly marked, with terms of participation outlined
- Unsubscribe instructions are prominently displayed
- Customer requests to stop receiving advertising messages will be rigorously honored
Responsibility Disclaimer
The seller strives to ensure the accuracy and timeliness of all data on their website. However, product characteristics, prices, or delivery terms may change faster than the website can be updated. In such cases, the seller will notify the buyer of the changes and provide the option to amend or cancel the order.
While every effort is made to provide accurate product images, these are symbolic and serve informational purposes only. Images may not represent the exact product characteristics.
Complaints and Disputes
The seller fully complies with consumer protection laws and is dedicated to resolving complaints efficiently. A designated contact person will be available to communicate via phone or email.
Complaints must be submitted in writing via registered mail to: sTorks - Mgf d.o.o., Letališka cesta 16, SI-1000 Ljubljana, Slovenija.
The complaint resolution process is confidential. The seller will confirm receipt of the complaint within eight business days and inform the buyer of the expected resolution timeline. The buyer will be kept informed throughout the process.