Terms of Business
The general terms and conditions of sTorks are prepared in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), and international regulations.
These terms govern the operation of sTorks, user rights, and the business relationship between the provider and the customer.
Accessibility of Information (Summary of Legislation)
The provider commits to ensuring the following information is available to the buyer upon request:
- Company Information: Name, registered office, and registration number.
- Contact Details: Email and phone for fast and efficient communication.
- Product Information: Essential characteristics, including after-sales services and warranties.
- Availability: Timely access to products or services.
- Delivery Terms: Method, location, and expected delivery time.
- Pricing: Clear and unambiguous prices, including taxes and shipping costs.
- Payment and Delivery: Options and conditions for payment and delivery.
- Offer Validity: Duration of promotional offers.
- Withdrawal and Returns: Terms, deadlines, and associated costs.
- Complaints Process: Procedure, including contact details for customer service.
Payment Methods
The provider offers the following options:
- Bank Transfer: Based on a proforma invoice.
- Installment Payment: Through UniCredit Bank loans.
Invoices are issued with detailed costs and warranty information. Electronic copies of offers are stored on the provider’s server and can be accessed upon request.
Prices
All prices exclude VAT unless otherwise stated. Prices are valid at the time of order placement and are subject to change.
In case of errors or price changes during order processing, the provider will notify the buyer to allow order modification or cancellation.
The purchase agreement is finalized when the provider confirms the order via advance payment or written acknowledgment. From this point, prices and conditions are fixed.
Order Process
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Offer and Order Placement
Customers can place orders in person, via email, or over the phone. The provider prepares an offer based on the request. -
Order Confirmation
Upon receiving an advance payment or written confirmation, the provider processes the order, verifies product availability, and confirms or rejects the order with an explanation. -
Delivery or Installation
The provider prepares, delivers, and, if necessary, installs the goods within the agreed timeframe, notifying the customer upon completion.
Right of Withdrawal and Return of Goods
Customers may return goods by agreement, subject to a 30% cancellation fee. Return costs are borne by the customer. Written notice must be sent via registered mail within 8 days to:
sTorks - MGF d.o.o., Letališka cesta 16, 1000 Ljubljana.
Goods must be returned within 15 days of notice.
Exceptions for Returns:
- Items requiring installation.
- Custom-made or explicitly ordered items.
- Damaged items.
- Items without original packaging.
- Items with removed security seals, labels, or plates.
For items requiring installation, the customer bears de-installation and associated costs.
Warranty
Products include a warranty if stated on the warranty card or invoice. Claims are valid when the warranty terms are met, and the invoice is provided. Contact the provider for clarification if the warranty duration is unspecified.
Delivery
The provider ensures delivery within the agreed timeframe. If delays occur, the provider will notify the customer promptly.
Personal Data Protection
The provider safeguards customer data permanently and uses it solely for order fulfillment and necessary communication. Data will not be disclosed to unauthorized parties. Customers are responsible for protecting their data from misuse.
Communication
The provider may contact customers via remote communication unless explicitly objected to. Advertising messages will:
- Be clearly labeled as advertisements.
- Clearly identify the sender.
- Provide transparent terms for promotions and campaigns.
- Include easy unsubscribe instructions.
- Respect customer preferences for message opt-outs.
Disclaimer
The provider strives for accuracy but cannot guarantee immediate updates to product details, delivery times, or prices. Customers will be informed of changes and allowed to adjust or cancel orders.
Product images are symbolic and may not accurately depict product characteristics.
Complaints and Disputes
The provider adheres to consumer protection laws and aims to resolve complaints efficiently.
Complaint Submission Address:
sTorks - MGF d.o.o., Letališka cesta 16, 1000 Ljubljana.
The provider will confirm receipt within 8 business days and inform the customer of the resolution timeline. Updates will be provided throughout the process.